Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of Spark Trail's website and services. By accessing our website or using our services, you agree to be bound by these Terms.

2. About Our Services

Spark Trail provides professional services including:

• UK company registration and formation
• Corporate compliance management
• Business advisory services
• Accounting and bookkeeping support
• Registered office services

3. Service Agreement

3.1 Engagement

Our services are provided subject to a separate service agreement which will specify:

• Scope of services
• Fees and payment terms
• Delivery timescales
• Specific terms and conditions

3.2 Client Responsibilities

You agree to:

• Provide accurate and complete information
• Respond promptly to our requests for information
• Pay fees as agreed
• Comply with all applicable laws and regulations

4. Fees and Payment

4.1 Service Fees

Our fees are clearly stated on our website and in service agreements. All fees are exclusive of VAT unless otherwise stated.

4.2 Payment Terms

• Payment is typically required in advance of service provision
• Ongoing services are billed annually in advance
• Late payment may result in service suspension
• Third-party costs (e.g., Companies House fees) are additional

5. Service Delivery

5.1 Timescales

We aim to complete company registrations within 24-48 hours of receiving complete information. Timescales may vary based on:

• Companies House processing times
• Completeness of information provided
• Complexity of requirements
• Third-party dependencies

5.2 Service Standards

We will provide services with reasonable skill and care in accordance with professional standards.

6. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Spark Trail and protected by intellectual property laws.

7. Limitation of Liability

7.1 General Limitations

Our liability is limited to the fees paid for the specific service giving rise to the claim.

7.2 Excluded Losses

We exclude liability for:

• Indirect or consequential losses
• Loss of profits or business opportunities
• Third-party actions or decisions
• Delays beyond our reasonable control

8. Data Protection

We process personal data in accordance with UK data protection laws. Please see our Privacy Policy for full details.

9. Termination

9.1 By You

You may terminate ongoing services with 30 days' written notice. Fees paid in advance are non-refundable unless services have not commenced.

9.2 By Us

We may terminate our services immediately if:

• You breach these Terms
• Fees remain unpaid after notice
• We reasonably believe our services are being misused

10. Professional Standards

Our services are provided in accordance with professional standards and regulatory requirements. We maintain professional indemnity insurance.

11. Complaints Procedure

If you have a complaint about our services:

1. Contact us immediately to discuss the issue
2. We will acknowledge your complaint within 2 business days
3. We will investigate and respond within 14 days
4. If unresolved, you may refer to relevant professional bodies

12. Governing Law

These Terms are governed by the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including government actions, natural disasters, or technical failures.

14. Changes to Terms

We may update these Terms periodically. Material changes will be notified via our website or email. Continued use of our services constitutes acceptance of updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

16. Contact Information

For questions about these Terms, please contact us: